01. Basic Information

Data
Controller We are the operator of the website https://kaizentracker.eu.

02. What Personal Data Do We Process?

Personal Data You Provide
to Us We process the personal data that you provide to us.

Personal data we collect from sources other than directly from you
: As part of joint marketing campaigns, we may also process your personal data for the purposes of marketing campaigns or for the proper performance of a contract, and we may combine such data.

If your personal data is sold to another entity, we will notify you in advance, including who we are selling the personal data to. Likewise, if someone sells your personal data to us, they must also notify you in advance.

Personal Data of Third Parties That You Provide
to Us If you provide us with the personal data of third parties, it is your responsibility to inform the person concerned and to obtain their consent to these privacy terms.

Personal Data We Process Automatically
When you visit our website, we may collect certain information about you, such as your IP address, the date and time you accessed our website, information about your web browser, operating system, and language settings. We may also process information about your behavior on our website, such as which links on our website you visit. However, to ensure your maximum privacy, information about your online behavior is anonymized, and therefore we cannot associate it with a specific user, i.e., a specific individual.

If you access our website from a mobile phone or similar device, or through one of our mobile apps, we may also process information about your mobile device (data about your cell phone, any app crash logs, etc.).

Cookies
We also process cookies automatically.

03. Information About Your Device

If you access our website from a phone, tablet, or similar device, we optimize it for those devices. In that case, we process your personal data in a manner similar to when you access the site from a computer.

04. Why We Collect and Process Your Personal Data

We process your personal data for the following reasons:

• Purchase of goods and services: We process your personal information to properly fulfill your order. If any issues arise, your personal information allows us to know who to contact.
• Customer Service: If you contact us with any question or issue, we must process your data in order to respond to it and resolve it successfully. In some cases, personal data may also be shared with third parties (e.g., a shipping carrier).
• User Account: The personal information you provide in your user profile gives you access to a range of useful features. You can change the information you’ve provided at any time, with the exception of your email address, which is used to access your user account.
• Marketing Activities:
  • Email marketing: We send you email notifications and promotional messages based on your consent. You can easily unsubscribe from commercial communications by adjusting your email preference settings or by clicking the link in the email footer. If you create multiple user profiles with the same contact information (e.g., you have several accounts with different email addresses, but the phone number is the same across all accounts), it is not possible, for technical reasons, to unsubscribe from commercial messages for all user profiles using automated processes.
• Improving our services: By analyzing your browsing history, we can provide more relevant offers. To optimize elements on our website, we can also use tools for testing different variations (known as A/B testing), Google Analytics, Facebook Analytics, and others.
• Exercise of rights and legal claims and audits by public authorities: We may also process your personal data because we need it to exercise our rights and legal claims (e.g., if you have an outstanding debt owed to us). Furthermore, we may process your personal data because we need it for the purposes of inspections conducted by public authorities and for other similarly compelling reasons.

05. We process personal data based on the following legal grounds

Performance and Conclusion of a Contract
We need a large portion of your personal data in order to be able to conclude a purchase or other contract with you regarding the goods or services you wish to purchase from us. Once the contract is concluded, we process your personal data to ensure that we properly deliver the purchased goods to you or properly provide the purchased services to you. Based on this legal basis, we primarily process billing and shipping information.

Legitimate Interests
We also use your personal data to provide you with relevant content—that is, content that is of interest to you. Based on legitimate interest, we process, in particular, personal data that we process automatically and cookies.

If we process your personal data based on this legal basis, you may object to such processing (see the Contact Us page > Other > Personal Data > File an Objection).

Consent
: For the purpose of sending commercial communications (email marketing), we process your personal data based on your consent. If you do not give us your consent and you are our customer, we may still send you commercial communications even without your consent. In any case, however, you can easily opt out of such marketing communications from us by adjusting your preferences in the footer of the email.

If you give your consent to the processing of personal data on our website, you may withdraw it at any time through our website.

06. Disclosure of Personal Data to Third Parties

In these cases, we share your personal information with third parties:

• Delivery of Mail: information regarding where and to whom specifically the shipment is to be delivered. We will provide this information to the carrier based on the details you send us, primarily via the contact form or email. The information provided in this way includes, above all, your first and last name, delivery address, the phone number at which the carrier can contact you, and, if the goods were not paid for in advance, the amount to be paid upon receipt of the goods. With regard to the personal data we provide, the carrier is authorized to process it solely for the purpose of delivering the goods and must then delete the personal data without delay.

• Marketing Communications: When sending out marketing communications (e.g., via email), we may use a third party to handle the distribution. This third party is bound by a confidentiality obligation and may not use your personal data for any other purpose.
• Government authorities: In the event that we need to enforce our rights, your personal data may be disclosed to a third party (e.g., an attorney). If the law or a government authority (e.g., the Slovak Police) requires us to provide your personal data, we are obligated to do so.

07. How long do we process your personal data?

First and foremost, we will process your data for the entire duration of our contractual relationship.

In the case of personal data processing for which consent has been granted, your personal data will generally be processed for a period of 7 years or until such consent is revoked.

If you subscribe to our business news, we will process your personal data for a period of 7 years or until you withdraw your consent to continue receiving these communications. You can easily withdraw your consent on our website.

We would also like to note that the personal data necessary for the proper provision of services, or for the fulfillment of all our obligations—whether these obligations arise from a contract between us or from generally binding legal regulations—we are required to process such data, regardless of your consent, for the period specified by the relevant legal regulations or in accordance with them (e.g., for tax documents, this period is at least 10 years).

We process data obtained through a user account or by other similar means for the duration of the use of our services and, as a rule, for an additional 5 years after the account is closed. Thereafter, only basic identification data, the reason for the user account’s cancellation, and data forming part of operational backups are typically retained for a reasonable period of time.

08. Protection of Personal Data

Your personal information is safe with us. To prevent unauthorized access to and misuse of your personal information, we have implemented appropriate technical and organizational measures.

We are committed to protecting your personal data. That is why we not only regularly check its security but also continuously improve our protection measures. All communication between your device and our web servers is encrypted. All your data is stored exclusively on servers located in secure data centers with restricted, carefully controlled, and audited access.

We strive to use security measures that provide adequate protection, given the current state of technology. The security measures we have implemented are then regularly updated in accordance with our knowledge and capabilities at any given time.

09. Password Security

We store your passwords in the system only as specially encrypted keys from which it is impossible to recover the password. Therefore, if you lose your password, the only option is to generate a new one.

10. Personal Data of Individuals Under the
Age of 18

Our website is not intended for children under the age of 18. A person under the age of 18 may use our website only with the consent of their legal guardian (parent or custodian).

11. What are your rights regarding the protection of your personal data?

With regard to your personal data, you have, in particular, the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request a restriction on its processing, the right to object to or file a complaint regarding the processing of your personal data, the right to access your personal data, the right to request the portability of your personal data, the right to be informed of a breach of security involving your personal data, and, under certain conditions, the right to have certain personal data we process about you erased (the so-called “right to be forgotten”).

Modification, Correction, or Addition
If you believe that the personal data we process about you is incorrect, or if you wish to modify or add to it, you can contact us through our website.

Access (Portability)
You can request that we send you a summary of your personal data through our website.

You also have the right to access the following information regarding your personal data:

• What are the purposes of processing your personal data?
• What are the categories of personal data involved?
• Who, besides us, are the recipients of your personal data?
• The planned period for which your personal data will be stored
• Whether you have the right to request that we correct or delete your personal data, restrict its processing, or object to such processing
• Information about the source of personal data, if we did not obtain it from you

Deletion
You may also request that we delete your personal data (however, this deletion will not affect data contained in documents that we are required by law to retain, such as invoices or credit memos). If we need your personal data to establish, exercise, or defend our legal claims, your request may be denied (e.g., if we have an outstanding debt on record for you or in the case of an ongoing complaint procedure).

Please note that information recorded by third parties is not stored in our systems; therefore, it may not be possible to delete this data. Except as noted above, you have the right to erasure in the following cases:

1. the personal data is no longer necessary for the purposes for which it was processed,
2. you have withdrawn your consent, on the basis of which the data was processed, and there is no other legal basis for processing it,
3. you have objected to the processing of your personal data and believe that, upon review of your objection, it will become clear that, in this specific situation, your interest outweighs our interest in processing this personal data,
4. personal data is processed unlawfully,
5. The obligation to delete is established by a separate legal regulation,
6. This involves the personal data of children under the age of 18

You can exercise your right through our website.

Objection
We process some of your personal data based on our legitimate interest (see the section of these terms titled “We Process Personal Data Based on the Following Legal Grounds”). If you have specific reasons, you may object to the processing of this personal data. You can raise this objection through our website.

Restriction of Processing
If (a) you contest the accuracy of your personal data, (b) your personal data is being processed unlawfully, (c) we no longer need your personal data for the purposes of processing, but you need it to establish, exercise, or defend your legal claims, or if you have (d) objected pursuant to the previous point, you have the right to have us restrict the processing of your personal data.

In such a case, we may process your personal data only with your consent (except for the storage or backup of the personal data in question).

Filing a Complaint
If you believe that we are processing your personal data unlawfully, you also have the right to file a complaint with the Office for Personal Data Protection. However, we would appreciate it if you would address any issues with us first. You can always easily contact us via our contact form or through our website. This Privacy Policy, including its annexes, is valid and effective as of January 1, 2023, and is available electronically on our website.

12. Contact Information

If you have any questions or comments regarding our privacy policy, please contact us using the following contact information:

https://kaizentracker.eu
, EU, Slovakia
Website: https://kaizentracker.eu
Email: [email protected]

This Privacy Policy is effective as of February 7, 2023.