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Contact us for a demo, a quote, or any questions about the product. Our average first response time on business days is 3 hours—usually even faster.
SLA · 4 hours on a workday
Demo · after consultation
Pilot · 2 weeks after the analysis
Status · ● Please feel free to contact us
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For business inquiries, we prefer email or the contact form. For technical support, existing customers should use the dedicated channel in Kaizen Tracker.
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Questions Before the First
Meeting.
Frequently asked questions that prospective clients send us before the demo. If you don't see your question here, feel free to write to us—we'll respond.
Typically 2 weeks. The first week is spent on configuration (organizational structure, BC templates, SSO integrations); the second week is dedicated to training the team and importing historical data from Excel or another system. For complex multi-plant deployments, we plan for 4–6 weeks.
Per-user monthly license available in three tiers (Operator / Engineer / Admin). No limits on the number of cards, projects, or modules. For 100+ users, we offer an enterprise plan. We will send you a specific quote after our first meeting.
Both. By default, a dedicated cloud in the EU (Frankfurt). For corporate clients, we offer on-premises installation in your data center or in a hybrid mode (front-end in the cloud, data on-premises). GDPR-compliant in every option.
SAP (FI/CO, PP, MM), Oracle EBS, Microsoft Dynamics, IFS, Infor LN. For HR: Workday, SAP SuccessFactors, Personio. For SSO: Azure AD, Okta, ADFS, Keycloak. See the Integrations page or our REST API for details.
Standard 99.5% availability, 4-hour response time for incidents, and 24-hour response time for standard support. For enterprise clients: upgrade to 99.9% availability, 1-hour response time, and a 24/7 hotline. The SLA is part of the MSA.
Yes. A 30-day pilot using our demo dataset or your own data. It’s free, with no obligations. After the pilot, you decide for yourself—most organizations continue, a few don’t, and that’s fine.
Achieve the pinnacle of success through systematic management of continuous improvement projects
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